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Job CategoryCustomer Success Group
A Solution Architect (SA) is a strategic position to our customers within the professional services organisation. The SA is responsible for translation of customer business and technical requirements into a comprehensive solution. SA’s are experienced customer consultants within strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.
- Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.
- Complete Solution ownership from requirements gathering to solution delivery working with variety of technical / non technical stakeholders.
- Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a customer’s business needs to Salesforce Marketing Cloud & associated products.
- Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.
- Conducts solutions presentations and obtains customer acceptance to solution design. Guides customer through Solution deployment
- Managing multiple client engagements and work with associated team members.
- Actively participate in the community delivering reusable assets, success stories and helping the community grow.
- Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts.
- Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 50%
- Demonstrable experience of solution design & technical delivery of SAAS platforms / equivalent.
- Experience leading customer facing discovery sessions to conceptualise and design complex business solutions.
- Experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows and mockups.
- Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
- Past experience developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server
- Strong understanding of SOAP APIs, REST APIs and integration architectures.
- Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
- Understanding of sales process and methodologies preferred.
- Experience in the interactive marketing industry preferred but not essential.
- Business Level Proficiency in both German and English Language.
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