The Opportunity

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. We are proud to be a recognized Top Employer Europe. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

We are looking for an experienced Regional Consumer Service & Quality Manager to join our office in Strombeek-Bever, Belgium.

Your task in this role will include

• Managing EMEA service centers including factory service in both direct and indirect markets
• Leading EMEA consumer care strategy which includes the delivery of NPS and call center sales targets
• Being responsible for driving reduction in overall consumer returns and delivering CRR commitments for the EMEA region
• Continuously driving product quality improvements through systematic approach prioritizing top losses within region.
• Owning TCQ budget for the region and financial outlook
• Delivering TCQ and CRR projects according to profit plan expectations
• Leading KitchenAid service parts strategy and ordering management for warranty repairs
• Identifying warranty recovery opportunities and translating impact to GSS/Global Quality
• Being a communication lead for all regional quality issues by informing impacted parties both locally and globally when quality concerns arise.
• Managing a team of 4 consumer service and quality specialists; providing coaching and guidance
• Being part of the KitchenAid SDA EMEA management team; engaging in the overall EMEA strategy and working effectively with other management team members to move the overall business forward

Background and Experiences

• More than 10 years of experience within consumer service and/or quality
• Black Belt (or other lean certification) is preferred
• Knowledge of SAP
• Fluent in English; Dutch or French is preferred
• Great leadership skills with the ability to engage people, to influence at all levels, to set goals and to build positive relationships to improve business results
• Experience working in an international, dynamic environment, with matrix reporting lines
• Proven project management skills
• Very strong analytical skills and business acumen
• Experience managing and coaching a team effectively

About Us

Whirlpool Corporation (NYSE: WHR) is the leading major appliance manufacturer in the world, with approximately $21 billion in annual sales, 92,000 employees and 65 manufacturing and technology research centers in 2018. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit, Hotpoint and other major brand names in nearly every country throughout the world.

In Europe, Middle East and Africa (EMEA) it has approximately 21,000 employees, a sales presence in more than 30 countries and manufacturing sites in seven countries. Whirlpool EMEA is an operating segment of Whirlpool Corporation. Whirlpool Corp.’s EMEA Headquarters are located in Pero (MI), Italy. Additional information about the company can be found at WhirlpoolCorp.com or find us on LinkedIn and Twitter.